Terms of Service

1. About these Terms

E.M Logistics Pty Ltd (ABN 93 701 469 525) (“we”, “us”, “our”) operates from Perth, Western Australia. By requesting a quote, making a booking, engaging our services or using this website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

Where we issue a quote, service agreement or booking confirmation, the terms of that document apply alongside these Terms. If there is any inconsistency, the quote, service agreement or booking confirmation prevails to the extent of the inconsistency.

2. Our Services

We provide logistics, warehousing and freight coordination services, including storage, pallet handling, freight booking and coordination, and distribution support for businesses in Perth and across Western Australia. The exact scope of services, rates, timeframes and any special conditions will be set out in your quote or service agreement.

3. Quotes and Bookings

• Quotes are valid for 14 days from the date of issue unless otherwise stated in writing.
• A booking is confirmed once we accept your written instruction (including by email).
• Prices are based on the information you provide, including the type, weight, dimensions, quantity and destination of goods. If that information is inaccurate or circumstances change, we may adjust the price reasonably to reflect the additional work, freight rates, fuel levies or access conditions involved.
• Quoted transit and delivery times are estimates only and are not guaranteed.

4. Payment

• Invoices are payable within 14 days of the invoice date unless otherwise agreed in writing.
• Some services may require a deposit or prepayment, which will be stated in your quote.
• Overdue amounts may attract interest and reasonable costs of recovery.
• We may suspend or withhold services until overdue amounts are paid, subject to your rights under the Australian Consumer Law.
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5. Your Obligations

When engaging our services, you agree that you will:

• provide accurate and complete information about your goods, including weights, dimensions, quantities and storage or handling requirements;
• declare any dangerous, hazardous, perishable or temperature-sensitive goods before booking, and comply with all applicable laws and codes, including the Australian Dangerous Goods Code where relevant;
• ensure goods are properly packed, labelled, secured and palletised for handling, storage and transport;
• confirm that you own the goods or are lawfully entitled to consign, store and direct their handling;
• ensure safe and reasonable access at pickup, delivery and storage locations, including loading facilities where required.

6. Warehousing

• Storage is provided at the rates and for the period stated in your quote or service agreement.
• We may refuse to accept goods that are undeclared dangerous goods, illegal, prohibited or that present a risk to people, other stored goods or our facilities.
• You must give us reasonable written notice before collecting or dispatching stored goods so we can prepare them.
• Where goods remain uncollected after the agreed storage period and after reasonable written notice to you, we may deal with those goods in accordance with the Disposal of Uncollected Goods Act 1970 (WA) and recover reasonable costs incurred.

7. Freight Coordination and Carriers

Where we coordinate freight on your behalf, we do so with due care and skill and use reasonable endeavours to select reputable carriers and subcontractors. However, we do not own or operate all vehicles used and we do not guarantee the acts or omissions of third-party carriers. The conditions of carriage of the relevant carrier may also apply to your consignment. We will advise you of the carrier arrangements for your booking on request.

8. Liability and Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies that you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable legislation that cannot lawfully be excluded.

To the fullest extent permitted by law:

• our liability for a breach of a guarantee that cannot be excluded is limited, at our option, to the resupply of the services or the payment of the cost of having the services resupplied; and
• where goods are supplied in connection with our services, that liability is limited, at our option, to the replacement or repair of the goods or the payment of the cost of replacing or repairing them.
• we are not liable for indirect or consequential loss, including loss of profits, loss of business or loss of opportunity, except where such a limitation is not permitted by law.

9. Insurance

We hold insurance appropriate to our business operations. Unless expressly agreed in writing, your goods are not automatically insured for their full replacement or market value while in transit or storage. We recommend that you maintain your own transit and storage insurance. Additional cover may be able to be arranged on request, subject to approval and additional cost.

10. Force Majeure

We are not liable for any delay or failure to perform our obligations to the extent it is caused by events beyond our reasonable control, including severe weather, natural disasters, road closures, industrial action, pandemics, cyber incidents or acts of government. Where such an event occurs, we will notify you as soon as reasonably practicable and take reasonable steps to minimise the impact on your services.

11. Suspension and Termination

• Either party may end an ongoing service arrangement by giving at least 14 days’ written notice, unless the service agreement states otherwise.
• We may suspend services immediately if payment is overdue, if your goods create a safety or legal risk, or if you breach these Terms and do not remedy the breach within a reasonable time.
• On termination, you remain liable for all services performed, storage accrued and costs incurred up to the date of termination.

12. Privacy

We handle personal information in accordance with our Privacy Policy. By using our website and services, you consent to the collection, use and disclosure of your information as described in that policy.

13. Website Use

Information on emlogistics.site is general in nature and does not constitute an offer or binding advice. All content, branding and materials on this website remain the property of E.M Logistics Pty Ltd and may not be reproduced or used commercially without our written permission. You must not use this website in a way that is unlawful, fraudulent or that harms the website or its users.

14. Changes to these Terms

We may update these Terms from time to time. The current version will always be published on this page with the date of last update. Continued use of our website, or continued engagement of our services after changes are published, constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. You and we submit to the jurisdiction of the courts of Western Australia and any courts with jurisdiction to hear appeals from those courts.

16. Contact Us

If you have any questions about these Terms, please contact us:

• Email: ceo@emlogistics.site
• Location: Perth, Western Australia
• Website: emlogistics.site